The Support Reply System
DolceDrago 010 — a skill for replies that fix the problem and keep the customer
What it is
Writes customer support replies that solve the problem and protect the relationship — for refunds, complaints, angry messages, bug reports, billing disputes, feature requests, and the hard "no." It also builds reusable reply templates and a tone framework so a whole support team sounds consistent and human. Use this whenever someone needs to answer a customer email or ticket, handle a complaint or refund, de-escalate an angry message, respond to a review, write canned responses or macros, or set up a support tone of voice. Any industry, any channel, any language.
What you receive
support replies that solve the problem and keep the customer — plus reusable templates and a tone framework for a consistent, human team
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “reply to an angry customer email”
- “handle a refund or complaint message”
- “say no to a customer without losing them”
- “support macros and canned responses with a human tone”
- “de-escalate a billing dispute reply”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.