The Customer Email Flows
DolceDrago 034 — a skill for the relationship after the receipt
What it is
Builds the lifecycle email architecture that turns first orders into repeat customers: the welcome series, the post-purchase experience, the usage-timed review request, the relevance-gated cross-sell, and the VIP layer — every email written, timed from the customer's clock, with suppression rules so the flows never collide. Use this to set up store email flows from scratch, fix a bare-bones setup, or stop leaving the second purchase to chance. Any platform, any product, any language.
What you receive
the complete lifecycle flow map — welcome, post-purchase, review request, cross-sell, VIP — every email written with timing, plus the suppression rules that keep flows from colliding
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “set up email flows for my store”
- “welcome series for new subscribers”
- “post purchase email sequence”
- “when to ask customers for a review”
- “lifecycle emails klaviyo style for any platform”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.