The Returns & Refund Communicator
DolceDrago 058 — a skill for the no that gets screenshotted
What it is
Writes the trust moment disguised as a cost: returns. The policy page in plain words (never claiming less than the law gives), the approval done gracious and fast, the decline with the specific why, the alternative, and a visible escalation path, the defective-item flow run as the apology it is, and the serial-returner letter handled factually. Plus the loop that routes return reasons back to the listings that caused them. Any store or service, any market, any language.
What you receive
the complete returns message set — the plain-words policy page, the gracious approval, the decline with the why and the alternative, the defective-item flow, and the serial-returner letter — never below the legal floor
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “write a returns and refund policy in plain words”
- “decline a refund request politely”
- “refund approval email with timelines”
- “handle a defective item complaint”
- “deal with a serial returner”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.