Returns & Refund Policy Builder
The policy as a selling tool — clear enough to build trust, precise enough to protect the till, honest about where the law has the last word.
What it is
Drafts the returns and refund policy your store actually needs: a customer-facing page that reads clean and builds purchase confidence, and the internal rulebook your future self applies consistently at 11pm with an angry email open. Use it at launch, at marketplace expansion, or when your current policy is a copied template that doesn't match what you sell.
What you receive
a complete returns & refund policy in plain language — customer-facing page plus internal decision rules — drafted to your products and market, flagged where local law requires professional review
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “write a returns policy for my online store”
- “refund policy template ecommerce”
- “return and exchange policy that protects my business”
- “shopify returns policy generator”
- “clear refund policy that customers actually read”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.