Delivery Promise Kit
Promise the week you have, not the week you had in April — then say it before they have to ask.
What it is
Replaces the delivery line copied off a carrier's brochure with a number your warehouse actually hits, then builds what hangs off it: the price and speed table, the cut-off displayed honestly, the six messages that kill "where is my order", the protocol for the parcel that never arrives. Delivery is the last conversion objection and the first refund reason, handled as an operations problem with a copywriting output. For DTC founders, ecommerce managers, and whoever packs the boxes.
What you receive
a delivery promise your operation can actually keep — the cut-off and lead-time arithmetic behind it, the promise wording for product page, basket and checkout, the shipping price and speed table with its threshold and exceptions, the six proactive messages from dispatch to lost parcel, and the reship, claim-window and re-measurement protocol that moves the promise when reality does
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “what delivery time should i put on my product page”
- “how to work out my shipping cut off time for next day dispatch”
- “email to tell a customer their order is delayed before they ask”
- “tracking says delivered but customer says parcel never arrived”
- “should i do free shipping over a threshold or flat rate”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.