Apology & Remedy Kit
An apology is a debt acknowledged and paid — the message is the receipt, never the payment.
What it is
Handles the moment after you got it wrong: the billing error, the missed deadline, the rude reply, the order that ruined someone's event. Establishes what you can honestly say today, sizes the remedy against the harm rather than the complaint's volume, strips the excuse language out of the message, decides private or public on a stated test, and schedules the follow-through that turns words into repair. For founders, account owners and support leads who write the message and also authorise what it promises.
What you receive
the apology that repairs instead of exposing — the fact-and-ownership read that separates what you can say today from what is still unknown, the remedy ladder sized against the harm before a word is written, the message in its four parts with the phrases that undo an apology removed, the private-or-public call with the one-message rule, and the follow-through schedule that makes the apology still mean something thirty days later
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “how to write an apology email to a customer we let down”
- “apology letter for a mistake that cost the client money”
- “should we post a public apology or just email the people affected”
- “what do we offer a customer after we messed up their order”
- “apology wording that does not admit legal liability”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.