Customer Onboarding Kit
The renewal is decided in the first thirty days — design them, or let silence design them for you.
What it is
The thirty days between the signature and the habit, designed instead of improvised. Names first value as something observable rather than a feeling, builds the shortest honest path to it, writes every message in the sequence, and arms the stall signals that catch a customer going quiet while it still costs an email to fix. Ends on a dated handover. For SaaS operators, agencies, studios and service firms whose renewal is decided in month one and discovered in month eleven.
What you receive
the first thirty days of a new customer built to reach first value — the moment named as an observable event with its honest time-to-value, the milestone path stripped of every step that serves you rather than them, the sequence written message by message with one action each, the stall signals with their intervention ladder, and the dated handover that ends onboarding with an expectation reset
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “customer onboarding plan for first 30 days”
- “new client onboarding sequence emails template”
- “how to get customers to actually use what they bought”
- “customers go quiet after signing what do I send”
- “when does onboarding end and account management start”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.