Churn Save Kit

Ask before you offer, offer structure before money, and let the customers who should leave go — quickly and on good terms.

What it is

Turns the cancellation request from an ambush into a procedure. Reads the real reason behind the stated one, runs a save conversation that neither begs nor defends, and offers structure before money — pause, downgrade, term, scope, discount last and rarely. When the answer is no it exits fast, keeps the door open with a dated win-back, and codes the loss so the business learns from it. For founders, account managers and support leads who get the "we've decided not to renew" email and have ninety seconds to not make it worse.

What you receive

the cancellation handled end to end — the four-family read of why they are really leaving, a save conversation that asks before it offers, an offer ladder with explicit rules for offering nothing, a fast clean exit with the door-open message and a dated win-back, and coded churn reasons routed to whoever can fix the cause

Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.

Supported models

• Claude (Opus/Sonnet)
• ChatGPT (GPT-4o/5)
• Gemini
• any capable chat model

People reach for it when

• “customer wants to cancel what do I say”
• “how to save a customer who is cancelling without discounting”
• “cancellation email response template subscription”
• “retention offer ladder pause downgrade discount”
• “how to run an exit interview with a churning client”

Record

In the collection. The sale room is being fitted; this work goes on sale when it opens.

License

Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.