Community Moderation Kit
A community is a promise kept in public — narrow it until you can keep it, and publish only the rules you will enforce against your best customer.
What it is
The customer community treated as a second product with a staffing cost, not as a cheaper support queue. Narrows the purpose to one achievable job, writes rules as enforceable behaviours, sets the critical mass below which launching is a mistake, builds the five-rung ladder with its evidence standard and appeal, and routes out the disclosures moderation must never handle. Closes with the metrics separating a working community from a busy one. For founders, support leads and anyone opening a forum in their name.
What you receive
a customer community you can actually run — the purpose narrowed to one job it can achieve, the rules written as behaviours people can be held to, the seeding plan and the critical mass below which you do not launch, the moderation ladder from edit to ban with its evidence standard and appeal, the escalation routes for the disclosures moderation must never handle, and the health read and sunset criteria that say whether the community is working or merely busy
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “community guidelines template for a customer forum”
- “how to moderate angry customers without deleting their posts”
- “should we start a customer community to reduce support tickets”
- “rules for banning a member from our slack community”
- “how do I know if our community is actually working”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.