Customer Health Scoring
A customer leaves months before they say so — build the score from your own leavers, or do not build one at all.
What it is
Builds the instrument that sees a customer leaving ninety days before they say so: the leaver autopsy against a matched survivor group, the signals that separate the two, weights taken from data that already exists, and a red band sized to the interventions the team can actually run in a month. Leaves behind the trigger-to-human rule, the playbook that answers the signal rather than sending a check-in, and the validation that stops a dashboard outliving its use. For customer success leads, support managers and founders who learn about churn on the day the notice arrives.
What you receive
a churn-prediction instrument built from your own leavers — the signals that preceded cancellation and those discarded for predicting nothing, a weighted score built only on data you hold, bands sized to the intervention capacity you own, the threshold putting a named human on the account within a stated number of days, the intervention matched to the signal that fired, and the backtest, false-positive price, holdout and retirement rule that prove it predicts anything
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “how to predict which customers are about to churn”
- “customer health score template for a small saas”
- “what signals mean a client is about to leave”
- “build a churn risk score with the data i already have”
- “our health score flags everyone red and nobody acts on it”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.