Multilingual Support Kit
A wrong answer in fluent Portuguese is still a wrong answer — decide the languages first, then decide what the machine may never say.
What it is
Support in languages your team does not speak, run as a policy instead of a translate button. Decides each language in or out on volume and margin, publishes the standard, fences the machine with a do-not-translate list and human-translated macros, and names the cases — money, contract, safety, complaint — that must reach a fluent human. Leaves the spot check, error log and cost per language that say when to hire or close one. For ecommerce operators, SaaS support leads and any desk selling across a border it cannot staff.
What you receive
a language policy for a support desk with no native speakers — every language decided in or out on volume and margin, the standard published where the customer reads it before writing, the glossary and pre-translated macros machine translation may never touch, the hard-stop families routed to a fluent human, and the spot check, error log and cost line proving the replies are correct, not merely fluent
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “how to handle support tickets in a language nobody on my team speaks”
- “is it ok to use google translate for customer service replies”
- “which languages should we support in customer service”
- “do not translate list for product names in support macros”
- “when to escalate a translated ticket to a native speaker”
Record
lineage: first-party house build
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.