Proposals & Service Agreements for Managed IT Providers
DolceDrago 311 — a skill for the contract that must survive a Monday outage
Variant of Nº009 — The Proposal & Agreement Drafter
What it is
Drafts the three documents a managed service provider sells and then lives inside: the proposal that wins the account, the service description that says what is covered and at what target, and the agreement that governs term, liability, data and the day the customer leaves. Built for per-seat and per-device contracts, co-managed work and takeovers, where the arguments are about severity, exclusions and exit. For MSPs and IT support companies who sell a service level rather than hours.
What you receive
the documents that win and bound a managed-services engagement — a proposal priced per seat and device, a service description with severity, response and restore targets and named exclusions, and a plain-language agreement whose exit, data-return and liability terms are flagged for legal review
Delivered as a single, complete .md skill file — open it, paste it into any capable chat model, and work. No installation, no account with anyone but us.
Supported models
- Claude (Opus/Sonnet)
- ChatGPT (GPT-4o/5)
- Gemini
- any capable chat model
People reach for it when
- “msp proposal with sla response times”
- “managed services agreement for 40 users”
- “what to put in an it contract about data return and offboarding”
- “quote for co-managed it with an onboarding project fee”
- “service level agreement with severity levels and service credits”
Record
lineage: variant · parent 009
gates passed: demand-evidence · function-fit · beats-the-blank-page
status: IN THE COLLECTION
Sale-time bench runs and the fix-or-refund log attach to this record when the payment room opens.
In the collection. The sale room is being fitted; this work goes on sale when it opens.
Join the house — be written to when sales openBack to the collectionLicense
Free-shelf works ship under the DolceDrago House License — use the outputs freely, personal or commercial; the work file itself stays with the house.